Frequently Asked Questions
1.How do I place an online order?
(1)Choose the products （the appropriate quantities, sizes, etc） you would like to purchase,and then add the item to your shopping cart.
(2)Click the PROCEED TO CHECKOUT button.
(3)You can choose to check out as a guest or register an account.And then confirm your billing and delivery information.Please make sure your billing address matches the shipping one.Then you can continue to checkout.
(4)You can confirm you payment information and choose your payment method.Enter your redemption code if you have any.
(5)Review the order information before submitting to pay.You need to fill in your credit card information and make sure that the information is authentic and matching.
(6)Then you will receive a confirmation email of the order you placed.
2.Is it safe to use my credit card?
It is safe to use your credit card.As our secure socket layer(SSL)software is the industry standard and the best software for e-commerce transaction.It will encrypt your credit card number and the detailed information.
3. What are your terms of payment?
We can only accept the VISA credit cards for now.If you don’t have one,please contact our customer service team by Email for seeking other payment options.
We also take orders paid by Western Union and wire trasnfer (bank transfer). If you want to pay by Bank Transfer or Western Union, please feel free to contact us for details.
It will take about 5-6 business days to arrive at the address you appointed.Besides,we will process the order within 2 days. In most cases, items are received within 10 days, but we say 12 days in case of any delay.
We will ship your order out via EMS or DHL.After your order is dispatched, we will send you the tracking number by emails and change your order stauts.You can monitor your goods through the following website.
EMS website: http://www.ems.com.cn/english.html
DHL website:http://www.dhl.com/en.html or http://track.dhl-usa.com/TrackByRef.asp?nav=TrackByRef
5. What are your shipping rates?
There is no further shipping fee at all.We provide a worldwide free shipping service to every customers of ours.
6. Can I exchange or cancel my order?
When an order is sent to us from our site, you cant cancel it. The order will be processed automatically as soon as you click "check out". You can contact us with our customer department if you wish to make a change as soon as you want. However, due to the above, we can not guarantee that your order will be changed. We send the products after your order with us in a few hours.So pls confirm your order cancellation within 6 hours after your order occurred.
If you are not satisfied with our product,you must contact us within a week for exchange for refund.All items must be sent back to us with in original condition: i.e.not worn,altered or washed,with all tags attached.You should pay the return shipping fee and we will charge you 20% of your order amount as our restocking fee.
If the parcel reached you,but you would not want to sign on it and the parcel returns to us,we will charge you 20% of the order amount as our shipping fee.If the order returning to us cost us so many shipping fee,we would choose leaving the parcel not return to us,then we will charge you 50% of the order amount because we lose the shipping fee and the item.
8. My credit card was declined, what now?
There are several reasons for a declined credit card transaction. The most common reason is that the address you entered does not match your billing one. If this happens, try again with the correct billing address.
Please note we only accept VISA, and JCB. We do not accept gift cards,Master card or AmEx at this time.
A simple typing error may also cause the transaction to be refused, including entering the wrong credit card number, expiration date or incorrect CVN-code (the security number on the back of your card).
If your credit is still not admitted that I have some suggestions:
- Wait one day and try again
- Make sure your card is still not over its limit
- Make sure your credit card has not expired
- Make sure you typed the name correctly on the front of the card
- Try a different credit card
9. How to get wholesale price?
If you buy more than 6 pieces together, we can offer you wholesale price. And you should talk with our customer service. By the way, wholesale only accept Western Union and bank transfer. The wholesale price depends on the quantity of your order.